We have a 14-day exchange policy, which means you have 14 days from the date you receive your items to request an exchange.

The items must be in the same condition as when you received it, with all tags attached and in their original packaging. We do not accept items that have been worn, used, washed, altered, or damaged. You will need to provide a valid receipt as proof of purchase.

If your exchange is approved, we will provide you with a shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting an exchange will not be accepted.

To begin the exchange process:

1. Contact Us: Please email our customer support team at support@vnt.ae with your order number, details of the item you wish to exchange, and the reason for the exchange.
2. Await Approval: If your exchange request is approved, we will provide you with an exchange shipping label and detailed instructions on how and where to send your package.
3. Follow Instructions: Ensure that the item is securely package to avoid damage during transit.

Please allow 5-7 business days for the exchange to be processed once we have received the item(s).

We have a no-refund policy. Please review our exchange policy for more details.

We kindly ask that you inspect your order promptly upon receipt. If you find that an item is defective, damaged, or incorrect, please contact us immediately.

Please reach out to our customer support team support@vnt.ae with your order number, a description of the issue, and any relevant photos. We will respond promptly to ensure that your concern is addressed efficiently.

Items must be in their original condition, with tags and packaging intact. We may request that the damaged or defective item be returned to us. If so, we will provide a return shipping label.

Custom and personalized products, such as items that have been specially customized, altered, made to order, or personalized for you are non-returnable and non-exchangeable.

Due to hygiene reasons, items such as, undergarments, swimwear and bodysuits, so as certain accessories such as earrings, hair accessories cannot be exchanged or returned once purchased.

Any item that has been worn, washed, or altered, or is missing original tags, labels, or packaging, is not eligible for return or exchange.

We do not accept returns or exchanges for items purchased on sale. All discounted or clearance items are considered final sale and are not eligible for returns or exchanges.

Gift cards, once purchased, are non-refundable and cannot be redeemed for cash or credit.

If you have any uncertainties about whether your item qualifies for a return or exchange, or if you require further clarification, please reach out to us.

Can Online Purchases Be Exchanged In-Store?
Yes, online purchases can be exchanged in-store. We encourage the customer to visit the store for a quicker, more convenient exchange process.

How’s the Process for In-Store Exchanges?
To initiate an in-store exchange, the customer should bring the item(s) they wish to exchange along with the original receipt or proof of purchase to the store. Our friendly staff will assist the customer throughout the entire process, ensuring a smooth and hassle-free experience.

Are There Any Fees for In-Store Exchanges?
No, all in-store exchanges are free of charge. The customer will not incur any additional costs for exchanging items.

Can Gifts Be Exchanged?
If the customer received an item as a gift, they are welcome to exchange it for another product, provided it meets our exchange conditions. To initiate the exchange, the customer should ensure they have the gift

Are There Refunds for Price Differences on Exchanged Items?
When exchanging an item, if the new item is of a lower value, the customer will receive a gift card for the remaining balance. If the new item is of a higher value, the customer will be asked to pay the price difference.